This is the page where you decide what happens with your information. You can switch analytics and advertising off, ask to see what we hold, have it corrected, or have it deleted. None of it costs anything, and none of it changes the price you pay or the service you get.
Turning analytics and advertising off
Use the control at the top of this page. It takes effect the moment you click it, with no form to fill in and no account to create.
Two things stay on regardless, and it is only fair to say so. Cookies that are strictly necessary to run the site cannot be switched off, because without them pages do not load and forms do not submit. And your setting is stored in the browser you are using now, so it does not follow you to your phone or to a different browser on the same machine. Clearing your site data resets it.
Global Privacy Control
If your browser or an extension sends a Global Privacy Control signal, we treat that as an opt-out of the sale and sharing of your personal information. No analytics or advertising script loads. You do not need to do anything else here, and we will not nag you to confirm it.
California, Colorado and Connecticut all require businesses to honour this signal. Plenty of sites still ignore it. We would rather you did not have to check.
What you can ask us for
- To know what categories of personal information we hold about you, where it came from, and who we disclose it to.
- To receive a copy of the specific information we hold.
- To correct anything that is wrong.
- To delete what we hold, subject to the records we are legally required to keep.
- To opt out of the sale or sharing of your information, including for targeted advertising.
- To limit how we use sensitive personal information such as passport details.
How we check that it is really you
We verify a request before acting on it. That is not obstruction. Handing one customer’s passport details or travel history to somebody who simply asked would be a far worse failure than a short delay, and it is the exact attack this step exists to stop.
In practice it usually means confirming a couple of details we already hold, such as the email address you enquired from or a booking reference. We will never ask you to create an account to make a request, and we only use what you send us for verification and then dispose of it.
How long we take
Opt-out requests are actioned within 15 business days. Everything else gets a substantive answer within 45 calendar days.
If a request is genuinely complicated we may extend once by a further 45 days, and if we do, we will tell you why before the first deadline runs out rather than after.
Authorised agents
Somebody else can make a request on your behalf. Tick the agent box on the form. We will ask for proof that you gave them permission, and we may still come back to you directly to confirm it before we act.
If we turn a request down
Sometimes we have to. Tax, accounting and airline settlement rules oblige us to keep certain booking records for a set period, so a deletion request cannot always reach everything. Where that applies we will tell you what we kept and why, rather than sending a flat refusal.
You are never penalised for asking. We are not permitted to charge you more, give you less, or treat you differently because you exercised a privacy right, and we have no interest in doing so.
Questions about this policy?
Ask us before you book. We'd far rather talk a clause through with you now than have it surprise you later.